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Important: If you need new parts for your fireplace and want us to install them, do not order them from a third party. If you do, we cannot install them since we can’t give our service warranty. Order parts through us and receive our free service warranty.

The B&C Comfort Gas Fireplace Service Checklist

Whether it’s annual maintenance or diagnosing a malfunction, Bob will clean, test and check all the key components, from the pilot light to the fittings to the thermocouple.

If you are doing a recommended annual maintenance, after completing this process Bob will let you know of any potential problems he may have found.

If your fireplace needs repair, Bob will often find the problem as he follows this service checklist.

Within 45 to 60 minutes, Bob will do all of the following as part of a full-service inspection:

• Check all electrical connections for proper connectivity
• Confirm the voltage meets the standards for your unit
• Evaluate the pilot assembly, pilot orifice and/or standing pilots for proper flow
• Test the thermocouple / thermopile for proper operation
• Check all fittings for tightness, corrosion and any defects or faults
• Test power source functionality
• Clean and inspect burner for wear and rust
• Measure carbon dioxide emissions
• Clean logs and arrange them for proper operation
• Clean glass and check seals for proper amount of gasket for safe operation
• Touch up paint if needed

We charge the same flat rate for this service checklist whether you call for repair or for maintenance. Sometimes, repair issues get resolved after a thorough cleaning, service and adjustments.

If more repair work or new parts are necessary, you’ll be given pricing options for the part and the installation. We carry many common parts and try to complete the repairs in one visit.

If we have to order new parts from the manufacturer, you’ll receive a quote and an estimated time of arrival, and we will make a second appointment to install it. You will not be charged twice for our service fee.

We do not work on ventless or electric fireplaces. We work only with gas fireplaces, and that includes natural gas and propane.

Parts and service can include log sets, direct vent (DV) and B-vent inserts, shutoff valves, standalone and wall equipment.

If you want to add on specific components to your existing or new fireplace, such as fans and remote controls, see our accessory options here.

Schedule your fireplace service call today